All Systems Operational
Last checked: —
API Gateway
REST API & WebSocket endpoints
Operational
Database Cluster
Primary & replica nodes
Operational
Email Delivery
Ticket notifications & alerts
Operational
Auth Service
Login, 2FA & session management
Operational
Web Dashboard
Admin & agent portal
Operational
Past Incidents (30 days)
Elevated API LatencyResolved
Some users experienced 2–3x higher response times on ticket submission endpoints due to a surge in traffic. The issue was mitigated by scaling additional compute nodes.
Jun 28, 2026 · 14:22 UTC — resolved in 34 min
Email Delivery DelayResolved
Ticket notification emails were delayed by up to 15 minutes due to a third-party SMTP provider outage. All queued messages were delivered once service was restored.
Jun 15, 2026 · 09:05 UTC — resolved in 47 min