Last updated: July 2, 2026
SkyApex Support Inc. ("SkyApex", "we", "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
1. Information We Collect
We collect information you provide directly, including:
- Account credentials (username, email, hashed password)
- Support ticket content (descriptions, wallet addresses, transaction hashes)
- Communication preferences
We automatically collect certain technical information when you use our services, including IP addresses, browser type, operating system, referring URLs, and usage data.
2. How We Use Your Information
- To provide, operate, and improve the SkyApex Support platform
- To process and respond to support tickets
- To send transactional and notification emails
- To detect and prevent fraud or abuse
- To comply with legal obligations
3. Data Sharing
We do not sell your personal data. We may share information with:
- Service providers who assist in delivering our platform (hosting, email delivery)
- Law enforcement when required by applicable law
- Acquirers in the event of a merger or acquisition, with prior notice
4. Security
We implement AES-256-GCM encryption for sensitive data at rest and TLS 1.3 for all data in transit. Access to production systems is restricted to authenticated personnel with mandatory 2FA.
5. Retention
We retain ticket data for 24 months after closure and account data for 12 months after deletion request, unless otherwise required by law.
6. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, delete, or port your personal data. Contact us at privacy@skyapex.io to exercise these rights.
7. Contact
For privacy-related enquiries: privacy@skyapex.io