Built for Web3 Support Teams
A robust ticketing system stripped of noise. Built for customer support teams managing high-volume Web3, DeFi, and crypto inquiries.
Secure Ticketing
Centralized inbox for all customer emails. Assign, tag, and resolve tickets securely without exposing internal systems.
SLA Management
Set automated rules and response time SLAs. Ensure high-priority financial inquiries are handled within minutes.
Developer API
Robust REST API to integrate the helpdesk directly into your own exchange backend, mobile app, or internal admin panels.
2FA & Role Access
Granular permissions. Restrict access to sensitive tickets based on agent roles. Mandatory 2FA for all support staff.
DeFi & Crypto Forms
Custom intake forms for users to specify wallet addresses, transaction hashes, and smart contract issues precisely.
Reporting Analytics
Exportable CSV reports. Track resolution times, ticket volume spikes during market volatility, and agent performance metrics.
AI Auto-Tagging
Automatically classify and tag incoming tickets using AI, dramatically reducing first-response time for complex crypto issues.
Smart Notifications
Real-time alerts via email and webhook. Never miss a critical ticket during high-volatility market events.
Multi-Language
Support your global crypto community in over 30 languages with built-in translation and locale detection.